Support
Effective date: 3 August 2026 · Last updated: 3 August 2026
We're a small team and we read every message. Most questions are answered below — if yours isn't, email us and we'll get back to you within 2 business days.
Contact us
Email support@planwithpico.app. To help us fix things faster, include your account email, your iPhone model and iOS version, and a screenshot if something looks wrong.
PLAN WITH PICO PTY LTD · Australia · Support hours: Monday to Friday, 9am–5pm AEST.
Getting started
- Download Pico from the App Store and create an account with your email address.
- Add your household members and set diets, allergies, spice tolerance and dislikes.
- Choose which meals you want planned, set a budget and cook-time limit, then generate your week.
Meal plans & recipes
- Don't like a meal? Tap it and choose Swap to get an alternative that fits your preferences.
- Lock the meals you want to keep, then regenerate the rest of the week.
- Cooking for extra people? Adjust servings on the recipe and the shopping list updates.
- Rate meals after you cook them so Pico learns what your household enjoys.
Shopping & prices
- Run a pantry check before shopping so you don't buy what you already have.
- Price estimates for Coles, Woolworths and Aldi are indicative only and may differ in store.
- Use tap-to-tick while shopping, or hand off to the supermarket website to order online.
Account & subscription
- Pico is free to download and every new account gets a 7-day free trial of the full app.
- When the trial ends, a subscription is required to keep using Pico — there is no free tier after the trial.
- Cancel anytime in Settings on your iPhone (App Store → your account → Subscriptions) and keep access until the end of the period.
- Refunds are handled by Apple via reportaproblem.apple.com.
- On a new device, use Restore Purchases in Pico's settings to link your subscription again.
- To delete your account and data, email us from the address on your account and we'll action it.
Privacy & data requests
You can request a copy of your data, ask us to correct it, or ask us to delete your account entirely. Email support@planwithpico.app from your account email address with the subject “Data request” and we'll respond within 30 days. Full detail is in our Privacy Policy.